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Refund and Returns Policy


Last updated on February 17, 2021

Thank you for making your purchase from us. We hope you are completely satisfied with your purchase. However, if for any reason you are not completely satisfied, please know that you may return the item to us for a full refund, store credit or exchange.

Your satisfaction and confidence in our products is very important to us. That’s why we have a simple and effective return policy in place to ensure your peace of mind. For more information on our return policy, please see the details below.

If you have any questions or concerns, please do not hesitate to contact us.


All returns must be postmarked within ten (10) days of purchase. All returned items must be in new, unused condition with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging with the original part and packing slip, and mail your return to the following address:

Les Industries Fibrobec Inc.

Attn: Returns (Website)
219 Saint-Georges Street
Beloeil, Quebec J3G 4N4

Please note that you will be responsible for all return shipping costs. We strongly recommend that you use a traceable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on the credit card company. We will notify you via email when your return has been processed.


The following items cannot be returned or exchanged:
● If an item has been used or installed and is not in its original condition/packaging or shows signs of use.

A 15% restocking fee will be charged for all returns.


If you have any questions regarding our return policy, please contact us at: